CITI’s Child Support Solution, Align, is designed to empower agencies and governments to align with parents toward a common goal− the well-being of their children.
Streamlined Features for Better Outcomes
Align is powered by Empower - CITI’s robust and versatile platform for Health and Human Services. Align’s automated, streamlined features can help you reduce cost, improve productivity, deliver timely and secure payments to custodial parents, and help caseworkers focus on providing a hassle-free child support experience.
Child Support Life-cycle
Changing social dynamics, rising incarceration rates, parental alienation due to growing child support debts, and a volatile economy make it difficult to maintain a steady stream of payments. Using new and innovative technology , Align fosters an approach of involvement rather than enforcement to help agencies encourage parents toward a shared mission while ensuring continuity of financial support. Align addresses every possible child support scenario, keeps costs down, and helps deliver the Child Support mission: that every child receives the support, participation, and love of both parents.
Align manages all child support scenarios and assists agencies in providing benefits to:
Case management on the cloud
Dynamic process management
Personalized reporting tools
Sustained alignment and participation in co-parenting activities.
Integration engine for effective information sharing with state and federal agencies.
Improved communication between caseworkers, families, and agencies.
Enhanced service experience for caseworkers and families.
Reliable, secure, and timely payments through State Disbursement Unit (SDU).
Faster and accurate decision-making for enforcement and modifying child support orders.
Customer journey mapping with analytics and predictive modeling for operational excellence.
Automated workflow processes for optimized service delivery.
Align’s comprehensive payment and financial management system:
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